Only products purchased directly from www.picaustraps.com can be exchanged within 48 hours the order is delivered.

KIARA. INC doesn’t offer any refund against an order that has been delivered. We offer a store credit for the products returned to us in the original condition. The store credit will be valid for 12 months.

For products purchased other than our website, please contact the original seller for returns and/or exchange. If your product was purchased on Amazon/FlipKart, you should contact Amazon/FlipKart. After the replacement period has been over, please contact us through Amazon/FlipKart Customer Support.

In order to return the product to us, you must Contact Us within 24 hours with your proof of purchase from our website and two (2) photos of the product you wish to return.

The product must be in its original packaging including all content in perfect sellable condition.

Screen Protectors must be unused. Used Screen Protectors cannot be returned. If the packaging is opened but unused, there will be a possible restocking fee.

Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

Next Steps:
To return your product, you should mail your product to:
Kiara.inc
No:9 , 3rd cross, Kalkere 2nd Mainroad, Manjunatha Nagar
Bangalore – 560016

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit.

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.
If your refund is approved, then it will be processed, and will automatically be credited to your original method of payment, within 4-7 working days.
There are certain situations we will not be able to exchange your product (if applicable):
If an item is not in its original condition, is damaged or has missing parts not due to our error.
If the replacement is initiated more than 24 hours after delivery.
Replacement Policy:
If the product received is wrong, Picau-Pau will replace the product at no additional cost.
In case of wrong product received, a replacement request needs to be raised within 48 hours of delivery.
The Replacement order will be shipped within 72 hours.
If the replacement product is not in stock, Picau-pau will issue a refund
Once we have received your package and our quality assurance team has verified the contents is in perfect sellable condition, we will contact you and offer you the option of the replacement.
If the product is not in the sellable condition, Picau-Pau will not be liable to replace the product